دانلود پاورپوينت جامع وکامل دربارهCustomer relationship management
Customer relationship management 19اسلاید •Why we need CRM •Defining CRM •Identifying different customer types •Developing customers i.e. Loyalty programs •A buzz phrase…with meaning •Good CRM has a sophisticated database •Management of customers – don’t have to be passive recipients of their behavior •is a business strategy with outcomes –that optimise profitability, revenue and customer ...